Service and support
Service and support for commercial pool chemistry systems
FreyTech's own technicians install, commission, maintain, and repair chemical controllers and feed systems across New York State. Existing customers and facilities with equipment we did not install are both welcome.
What we do
Service capabilities
System assessments
Documented review of controls, feed, sample loop, storage, and records with a recommended scope. The starting point for any upgrade.
Request an assessmentPreventive maintenance
Scheduled visits for probe cleaning and calibration, flow-cell and feeder cleaning, chemistry review, and parts nearing service life.
Water-chemistry equipment service
Repair and replacement on controllers, probes, flow cells, metering pumps, erosion feeders, and related loop components.
Controller and feeder troubleshooting
Diagnosis of alarms, drift, feed problems, and communications issues, often beginning remotely through BECSys Live where installed.
Replacement parts
Probes, flow-cell components, pump tubes and diaphragms, feeder wear parts, and controller modules.
Operator training
On-site training at commissioning and refreshers after staff turnover, with written procedures left at the facility.
Commissioning
Start-up, calibration, interlock and alarm verification, and a settings record for new or replaced equipment, including equipment we did not sell.
Remote support
Phone and email support, and remote diagnostics for internet-connected BECSys controllers, reducing site visits and response time.
Service agreements
Maintenance programs matched to your facility
Annual, quarterly, and monthly visit schedules are tailored to the number of bodies of water, equipment age, staffing, and season. Monthly programs are designed to keep a recreational water facility running smoothly and continuously.
Monthly maintenance program benefits
- Chemical tests and parts replacement on each visit
- Cleaning of chemical feed equipment
- Graph of the previous month's or quarter's chemical levels
- Phone consultation for pool problems between visits at no charge
- Chemical delivery
- More consistent chemistry through scheduled calibration and control
Pricing is quoted per facility after an assessment.
Choosing a cadence
Which schedule fits?
- Annual
- Seasonal outdoor pools; start-up commissioning and shutdown, with phone support in season.
- Quarterly
- Year-round single-pool facilities with a trained operator on staff.
- Monthly
- Multi-pool facilities, high bather loads, therapy pools, or sites without a dedicated operator.
Warranty and RMA coordination
All products sold and installed by Frey Technologies are covered by factory warranties, whose terms vary by manufacturer. Frey Technologies honors those warranties fully and works to provide the fastest applicable solution to warranty issues.
Frey Technologies guarantees all labor for one year from initial installation on equipment installed by Frey Technologies personnel. Where products are replaced by the factory, labor for removal and reinstallation may be the customer's responsibility, as determined by a Frey Technologies representative.
Warranties do not cover cosmetic damage; damage from accident, misuse, or negligence; products or installations modified by anyone other than a Frey Technologies representative; or damage from improper operation, maintenance, or attempted repair by anyone other than Frey Technologies' authorized representatives.
For warranty service, provide a report describing the claim and any malfunctions, and a copy of the invoice showing proof of purchase and date. Returned equipment is issued a Return Authorization (RA) number before shipment; write the RA number clearly on the package.
Next step
Need service on an existing system?
Use the service request for troubleshooting, maintenance, parts, training, or warranty. For upgrades and new systems, request an assessment instead.
Serving commercial aquatic facilities across New York State.